Building Lexra — the calm command layer for luxury hospitality recovery, reputation, and guest experience operations.
I lead guest experience at Regent Santa Monica Beach — front office, VIP and Established guest journeys, and high-stakes service recovery. As part of the pre-opening leadership team, I helped take the property from a construction site to one of the most celebrated openings of 2025 — named among the year's Best New Hotels by MICHELIN, Condé Nast Traveler, Travel + Leisure, and AFAR.
On property I led the integration of AI and automation, building the internal tools our teams use to sharpen upsell, guest communication, and accuracy. Lexra is the product I wished I'd had on the floor: a calm, structured way to turn guest complaints, reviews, and service failures into manager-approved action — without losing the human touch that luxury depends on.
"A north star of operational intelligence, guiding hospitality forward with calm control and elevated service."
Lexra is an AI command center for luxury hospitality teams. It organizes guest issues, surfaces complaint patterns before they become reputation risk, and turns scattered notes into structured, manager-approved recovery — so your team stays faster, calmer, and more consistent. Lexra supports managers; it never takes the guest out of their hands.
Manager-approved AI · privacy-first workflows · demonstrated on fake data only. Lexra never issues compensation or contacts guests on its own — sensitive recovery always requires human review.
See Lexra at lexra.aiTap to save my details, or reach me directly.